OPERATIONS AS A SERVICE

Monitoring

Our experienced cloud operations engineers watch the health of your infrastructure round the clock by monitoring the metrics of your most critical systems. We anticipate events to happen, investigate the events,  check the metrics and act as your monitoring team between you and your systems. If predetermined thresholds are met and deemed accurate, we escalate issues quickly, to minimize the impact to your business.

Incident Reporting

Our operations engineers familiarize with your systems and services in order to assess the infrastructure as they arise and execute on the best course of action to mitigate impact. Because our experienced engineers understand critical services and systems, assess the critical and non-critical alerts, we eliminate false positive alerts and can either escalate issues based on your pre-set run books or start troubleshooting to resolve and restore the service.

 

Incident Management

Unlike the traditional multi-tiered support model, Our operations engineers are experienced Subject Matter Experts, who understands the sensitivity of the service and well equipped as the first line of defense when it comes to issue remediation. Our engineers are able to resolve anything from minor problems to service outages faster to minimize the customer and business impact. Our engineers quickly analyzes the problem and initiate a process to bring third party vendors into a call to restore service as needed.

Infrastructure Management

As your operations team, we own the responsibility of managing your infrastructure . We have a dedicated  engineers to your business to ensure that your service and systems  are managed to provide high availability. This team will partner with your team to familiarize with your service and operations in order to remediate and resolve incidents with minimal customer impact. Our team also parter with your vendors to handle the vendor related support escalations.

Pricing Plan

Our flexible pricing plan offers several options to fit your business needs that helps you monitor and manage your infrastructure round the clock at a very low cost.

 Monitoring
$49.99 /month
Incident Management
$59.99 /month
Infrastructure Management
$99 /month
Minimum 5 server
$50 one time setup fee per server
Minimum 5 serve
$50 one time setup fee per server
Minimum 5 serve
$50 one time setup fee per server
Resource MonitoringServer monitoring
Site health monitoring
URL monitoring
Service monitoring
Application monitoring
Database monitoring
Custom reporting

5 metrics per server
(CPU, Disk space, Disk I/O, Memory, Network), any additional metric will cost $5 per metric
Server monitoring
Site health monitoring
URL monitoring
Service monitoring
Application monitoring
Database monitoring
Custom reporting

5 metrics per server
(CPU, Disk space, Disk I/O, Memory, Network), any additional metric will cost $8 per metric
Server monitoring
Site health monitoring
URL monitoring
Service monitoring
Application monitoring
Database monitoring
Custom reporting

5 metrics per server
(CPU, Disk space, Disk I/O, Memory, Network), any additional metric will cost $10 per metric
Incident EscalationCustom Alerting
Uptime and SLA reporting
Engineers available for in person escalation
Eliminate unnecessary alerts
Custom escalation procedures

10 incident reports per month. Additional incident reports have an associated cost
Custom Alerting
Uptime and SLA reporting
Engineers available for in person escalation
Eliminate unnecessary alerts
Custom escalation procedures
Custom Alerting
Uptime and SLA reporting
Engineers available for in-person escalation
Eliminate unnecessary alerts
Custom escalation procedures
Incident Remediation    Problem diagnostics
Problem remediation
Vendor and partner collaboration
Incident Management
Technical conferencing bridge management

10 incidents per month. Each additional incident will be charged at $2 per incident
Problem diagnostics
Problem remediation
Vendor and partner collaboration
Incident Management
Technical conferencing

15 incidents per month. Each additional incident will be charged at $2 per incident
Management        Day-to-day infrastructure management
Dedicated engineers
Vendor and partner management collaboration
Capacity planning
Security management
Backups and DR activities
Configuration and patch management
Install and configure packaged software
Deploy custom applications

Call us now at 4084094299 or