OPERATIONS AS A SERVICE
Monitoring
Our experienced cloud operations engineers watch the health of your infrastructure round the clock by monitoring the metrics of your most critical systems. We anticipate events to happen, investigate the events, check the metrics and act as your monitoring team between you and your systems. If predetermined thresholds are met and deemed accurate, we escalate issues quickly, to minimize the impact to your business.
Incident Reporting
Our operations engineers familiarize with your systems and services in order to assess the infrastructure as they arise and execute on the best course of action to mitigate impact. Because our experienced engineers understand critical services and systems, assess the critical and non-critical alerts, we eliminate false positive alerts and can either escalate issues based on your pre-set run books or start troubleshooting to resolve and restore the service.
Incident Management
Unlike the traditional multi-tiered support model, Our operations engineers are experienced Subject Matter Experts, who understands the sensitivity of the service and well equipped as the first line of defense when it comes to issue remediation. Our engineers are able to resolve anything from minor problems to service outages faster to minimize the customer and business impact. Our engineers quickly analyzes the problem and initiate a process to bring third party vendors into a call to restore service as needed.
Infrastructure Management
As your operations team, we own the responsibility of managing your infrastructure . We have a dedicated engineers to your business to ensure that your service and systems are managed to provide high availability. This team will partner with your team to familiarize with your service and operations in order to remediate and resolve incidents with minimal customer impact. Our team also parter with your vendors to handle the vendor related support escalations.
Pricing Plan
Our flexible pricing plan offers several options to fit your business needs that helps you monitor and manage your infrastructure round the clock at a very low cost.
| Monitoring $49.99 /month | Incident Management $59.99 /month | Infrastructure Management $99 /month | |
|---|---|---|---|
| Minimum 5 server $50 one time setup fee per server | Minimum 5 serve $50 one time setup fee per server | Minimum 5 serve $50 one time setup fee per server | |
| Resource Monitoring | Server monitoring Site health monitoring URL monitoring Service monitoring Application monitoring Database monitoring Custom reporting 5 metrics per server (CPU, Disk space, Disk I/O, Memory, Network), any additional metric will cost $5 per metric | Server monitoring Site health monitoring URL monitoring Service monitoring Application monitoring Database monitoring Custom reporting 5 metrics per server (CPU, Disk space, Disk I/O, Memory, Network), any additional metric will cost $8 per metric | Server monitoring Site health monitoring URL monitoring Service monitoring Application monitoring Database monitoring Custom reporting 5 metrics per server (CPU, Disk space, Disk I/O, Memory, Network), any additional metric will cost $10 per metric |
| Incident Escalation | Custom Alerting Uptime and SLA reporting Engineers available for in person escalation Eliminate unnecessary alerts Custom escalation procedures 10 incident reports per month. Additional incident reports have an associated cost | Custom Alerting Uptime and SLA reporting Engineers available for in person escalation Eliminate unnecessary alerts Custom escalation procedures | Custom Alerting Uptime and SLA reporting Engineers available for in-person escalation Eliminate unnecessary alerts Custom escalation procedures |
| Incident Remediation |  | Problem diagnostics Problem remediation Vendor and partner collaboration Incident Management Technical conferencing bridge management 10 incidents per month. Each additional incident will be charged at $2 per incident | Problem diagnostics Problem remediation Vendor and partner collaboration Incident Management Technical conferencing 15 incidents per month. Each additional incident will be charged at $2 per incident |
| Management | | | Day-to-day infrastructure management Dedicated engineers Vendor and partner management collaboration Capacity planning Security management Backups and DR activities Configuration and patch management Install and configure packaged software Deploy custom applications |